Friday, July 3, 2009

McEmergency: This is an emergency, my McNuggets are an emergency

    This McNugget meltdown happened in one of McDonald's branch in Florida. Latreasa Goodman ordered a 10 piece McNuggets but the store apparently runs out of McNuggets. The cashier told police she offered Goodman a larger portion of food for the same price to make up for it, but said Goodman got “irate”.

Base on my limited knowledge, once the order has been punched, it cannot be refunded unless the cashier or the manager will take responsibility and give the money back from their own wallet.

Goodman apparently told investigators she tried to get a refund for the 10-piece McNuggets, but the cashier told her all sales are final.

    Dispatchers for 911 told police Goodman called the emergency number three times and on each occasion was told an officer was en route.

    “She maintained the attitude ‘this is an emergency, my McNuggets are an emergency,’” the report states.

    Goodman eventually agreed to get a McDouble in lieu of the McNuggets as long as she also got the difference in price back. Goodman said the only menu items she cares for are McNuggets and McDoubles.

McNuggets, introduced to the McDonald’s national menu in 1983, are sold in more than 100 countries and often are dunked in barbecue or hot mustard sauce. McNuggets 10-piece selection has 460 calories and 29 grams of fat.

    McDonald's statement:

    "Satisfying each and every customer that visits our restaurants is very important to us.

    Regarding this isolated incident, we apologize for the inconvenience caused.

    In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.

    We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.

Goodman, 27, eventually won but she ended up getting a notice to appear in court on a misuse of 911 charge, according to a recently released police report.